Post by Zervvo Technologies

Travel companies spend a lot of time watching competitors. Customers don't. They compare every experience against the best experience they've had recently. Maybe that was an airline. Maybe a hotel. Maybe Amazon. Maybe Uber. The benchmark for customer experience is no longer your industry. It's every brand your customer interacts with. That's a much harder standard to meet. #CustomerExperience #TravelIndustry #DigitalTransformation #TravelTech #Zervvo