Post by Zendesk

We're proud to see Zendesk highlighted in the latest AWS Partners Network blog, where Matt Yanchyshyn, VP, AWS Marketplace & Partner Services, dives deep into the massive paradigm shift toward Agentic SaaS: "In an Agentic SaaS world, the unit of value shifts from access to software (the traditional seat-based subscription) to the realization of an outcome." At Zendesk, we’re ahead of this curve. We are actively redefining value in the AI era by leaning into outcome-based pricing ensuring that our customers pay for actual results, not just software access. It’s a model built for the speed and autonomy of AI agents, and it's exactly why Amazon Web Services (AWS) is so excited about our approach. By combining Zendesk's rich CX domain expertise with AWS infrastructure, we’re helping businesses tie AI investment to measurable results, so businesses can evaluate value based on what agents achieve, not just what they cost. Read Matt’s full perspective on how Agentic AI is transforming the SaaS ecosystem: https://zdsk.co/3SrAJTe