Post by Zendesk

We are excited to announce Zendesk is one of the first 13 launch partners globally to achieve the newly unveiled Amazon Connect Customer Competency from Amazon Web Services (AWS)! As AWS launches this first-ever service-aligned competency, Zendesk has been validated by AWS experts for our technical depth and proven customer success in Contact Center Transformation. Zendesk Contact Center, powered by Amazon Connect Customer, is an AI-powered, enterprise-grade solution that unifies voice, digital, and self-service into a single workspace where AI, agents, and workflows work together to deliver faster, smarter resolutions on every channel. Big thanks to AWS for recognizing our commitment to delivering enterprise-grade transformation and helping our customers move AI from pilot to production with absolute confidence. Read the full announcement on the AWS Partners Network blog to see how we're shaping the future of AI-powered CX together: https://zdsk.co/4uHcG00