Post by Zendesk

Name: Support teams can already see ticket volume, backlog, and resolution times. But what's missing is vi
Uploaded: 2026-07-01T19:42:51.701Z
Channel: Zendesk
Description: Support teams can already see ticket volume, backlog, and resolution times. But what's missing is visibility into how agent time is actually being spent behind those metrics. Workforce Activity Track

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Support teams can already see ticket volume, backlog, and resolution times. But what's missing is visibility into how agent time is actually being spent behind those metrics. Workforce Activity Tracking gives you a free, 24-hour view of agent activity across tickets and channels, helping you understand workload distribution, review Average Handle Time (AHT), and investigate what's driving operational performance. Available to Zendesk Suite Professional customers and above. Learn more: https://zdsk.co/4vrZD3b

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