Post by Zapier

AI only helps with work it can see. When policy lives in a stale doc and customer history lives in someone's head, it has to guess. Three builds that turn scattered knowledge into shared context for the whole team👇 Eric McNulty at Mercari US built a Zap that classifies every support ticket, then pulls its prompts, category definitions, and policy logic straight from Google Sheets Now, 97% of tickets get their first reply within minutes, and CSAT is up a full point (on a 5-point scale) Customer experience operators can change a policy by editing a spreadsheet instead of waiting for an engineer Blair Mishleau at Patreon used Zapier to build 'Treon, an internal Slack assistant that pulls together hundreds of resources: help articles, Figma files, go-to-market briefs, internal docs, the company glossary It's answered 1,300+ employee questions, and now people ask 'Treon instead of pinging three coworkers Amber S. at Tivly built a 3-stage system in Zapier so client context survives the handoff between sales and account management (400+ times a year): • Email triage agent • Chatbot trained on org knowledge • Every Q&A logged to a Zapier Table No more rebuilding client stories by hand Congrats to June's Zappy Award-winning builds! Read more here: https://lnkd.in/e3ZGhsnB