Post by WorkSpan

Name: When partner experience breaks, customer experience is next. Most companies don't realize that until
Uploaded: 2026-04-14T16:59:42.872Z
Channel: WorkSpan
Description: When partner experience breaks, customer experience is next. Most companies don't realize that until it's too late. Antonio Caridad, Senior Director of Partner Revenue Operations and Strategy at Logi

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When partner experience breaks, customer experience is next. Most companies don't realize that until it's too late. Antonio Caridad, Senior Director of Partner Revenue Operations and Strategy at LogicMonitor, on why the four pillars of a partner program — programs, systems, metrics, and enablement — are the foundation of customer experience, not just partner satisfaction. Read Antonio’s full playbook on structuring partner ops for scale: https://lnkd.in/eTvtw73q

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