Post by Willow

Temperature is the single biggest complaint in commercial buildings. In a recent survey, 68% of facility managers ranked it as their number one issue, ahead of everything else. Most teams treat a hot or cold call as a one-off. Adjust the VAV box, close the ticket, wait for the next one. Multiply that across hundreds of rooms and thousands of assets and the loop quietly drains technician time and energy budget without ever touching the cause. The calls themselves are data. A room that keeps running warm, a VAV that keeps generating complaints, a zone that drifts before anyone feels it. Each one points to a stuck damper, a mistuned sequence, or an asset nearing the end of its life. Willow Copilot reads those patterns. Comfort Skills catch the conditions before an occupant ever submits a complaint. The Knowledge Graph maps which unit serves which room, so the technician gets sent to the right place the first time. And asset health analytics surface the chronic underperformers, the ones running up long work order histories, so capital dollars go toward the assets that actually need replacing. Full breakdown in the comments.