Post by Walter Camacho, MIBA

An operation can have a strong safety culture, quality program, and well-defined processes. But if leaders and systems are unable to allocate labor effectively, how can the business consistently meet customer demand? Likewise, if cross-training and demand-spike management are not priorities, how can an operation meet budget expectations while protecting employees from burnout? These areas may seem secondary, but best-in-class operations make them part of their culture and daily execution.