Post by Vogelsang Service Group

We launched a test with an AI phone assistant called Kiki to enhance our service during busy periods when staff can’t answer the phone. Waiting on hold isn’t helpful during emergencies. Being reachable and having a qualified conversation with a structured follow-up process is crucial in a customer/supplier relationship. Kiki even speaks multiple languages! Is this just a gimmick or a genuine improvement? Let’s wait for the evaluation after the test phase.