Post by Vispera

Is your brand losing its edge because of "Vendor Ghosting"? 📉 High-end AI and Image Recognition are only as powerful as the support team behind them. When a vendor takes 24 hours to resolve a critical support ticket, your field execution doesn’t just slow down, it’s paralyzed. In this edition of Retail Excellence, we examine how poor customer success processes or "vendor ghosting" lead to significant financial drain and shopper defection. We break down the real numbers behind these failures and highlight why operational excellence is just as vital as the technology itself. Check out the full newsletter to see the impact of SLA failures and how we bridge the gap between AI and the field. #RetailExcellence #Vispera #CustomerSuccess #RetailExecution #AI