Post by Vi

The gap between AI deployment and measurable outcomes is where most healthcare, life sciences and wellness organizations get stuck. We sat down with Chelsea Pincus who leads Client Performance at Vi, to talk about something that doesn't get discussed enough in AI: What happens after a client contract is signed? Most people assume value comes from models, dashboards, or algorithms. Chelsea's perspective was different. She described her team's role as translating AI capabilities into real-world outcomes. Working closely with each customer to understand their data, define what success looks like, remove friction, and get value live as quickly as possible. And once a program launches, the work doesn't stop. Every day starts with the same questions: • What's working? • Where are people dropping off? • What should change next? One example came from clinical trial enrollment. Looking beyond top-line performance, the team analyzed where patients were disengaging and used those insights to improve targeting, outreach, and enrollment strategies. The lesson? AI value isn't created at launch. It's built through continuous execution, optimization, and accountability. And behind every improvement in performance is something more important: →More patients finding care. →More families discovering treatment options. →More people getting access to the support they need. That's what AI value actually looks like. 🎥 Watch the full video in the comments 👇