Post by Vertis

One of the more interesting discussions after the last talk was around the difference between personalisation and empathy. A lot of systems today know who you are. They know your history, your preferences, your behaviour patterns -- but that’s not the same thing as feeling understood. And you really notice the gap in moments where emotion is involved. Healthcare. Hospitality. Service recovery. High-trust interactions. Situations where people don’t just want efficiency, they want reassurance, warmth, confidence, care. That’s what the final session of The Human Algorithm is about. The Empathy Economy — 24 June Not really a conversation about “AI vs humans”, but about understanding where human presence actually matters most in an experience. Join us for the session: https://lnkd.in/gT8Y76_T #TechTalks #VertisEvents