Post by Vanessa Kehm

𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗦𝘄𝗲𝗱𝗲𝗻 𝗺𝗲𝗲𝘁𝘀 𝗧𝗮𝗹𝗲𝗻𝘁 𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻 𝗚𝗲𝗿𝗺𝗮𝗻𝘆 Thanks to Erasmus+, we were able to offer our apprentice Jason Breitfelder from Berlin a two‑week assignment with our colleagues from Customer Service in Sweden — and accompany him through his onboarding journey. During our stay, Benjamin Tänzer and I had the chance to exchange with Lena Blom and Marko Sinadinovic about the challenges and differences between Customer Service in Sweden and Germany, as well as the Swedish approach to skills development and talent attraction compared to the German apprenticeship model. A special highlight was joining a Customer Service assignment in a hospital, where we gained hands‑on insights and had great conversations with the Customer Service Engineers on site. This trip offered valuable perspectives, strengthened collaboration across borders, and was an incredible learning experience for us. A big thank you to Lena and Marko for your warm hospitality and to our managers Marco Friepes, Thomas Lange & Jens Haberkorn for their support and for making this exchange possible for us and for Jason.