Post by Updater

We were proud to represent at CallMiner LISTEN this week. Our session, "From Curious to Capable – Updater's Journey to AI Prompting Mastery," shared how we've evolved from experimenting with AI to driving real business value through speech analytics and conversation intelligence. We also shared tips to secure executive support for meaningful CX transformation. We're especially honored to be considered a first-to-market adopter and power user of their AI technology. Tons of credit to our Customer Experience leaders, Dr. John Caplinger DBA/MS/EMBA, Jonathan Fowler, Kamille Spence, M.B.A. Thanks to the CallMiner team for the opportunity to share our story. #CallMinerLISTEN #AI #SpeechAnalytics #CustomerExperience #ConversationIntelligence