Post by Underline Ventures

Turneo started as a plug-and-play experience commerce platform, helping hotels offer and manage in-destination activities directly to their guests. Four years in, Matija Marijan, Fran Kauzlarić, and their team have now launched NEO, an AI agent platform built specifically for hotels, pre-integrated into core systems, and trained on thousands of real guest conversations. In this interview, Matija reveals what it takes to build agentic AI in a low-tech vertical like hospitality industry and how NEO eliminates hallucinations not through guardrails, but through reasoning. Read the extended interview in comments and think why Google never managed to replace Booking.com.