Post by ujet.cx

When a 200-year-old institution bets on the future... you pay attention: KeyBank’s partnership with UJET shows what happens when established leaders embrace modern CX; not with bolt-ons, but with BOLD moves. They didn’t just “add UJET.” They invested in us. (literally.) And together, we delivered: ☞ 15% fewer agent calls. ☞ 50% more digital chat volume. ☞ 10% lower contact center costs. As our CEO Vasili Triant put it: "We’ve never seen KeyBank as a ‘legacy bank’ — but as a leader willing to match ambition with execution." Here’s to partnerships that raise the bar for modern CX. KeyBank 🥂 ujet.cx 🔗 Full American Banker article: https://lnkd.in/dsV5hZbY #CXStrategy #BankingInnovation #ContactCenter #DigitalTransformation