Post by Tyler Kuch

💸 AI should be making your IT cheaper. So why isn't your bill? AI is already automating 40-70% of routine IT support work. The cost of delivering IT services is falling across the entire industry. But two private-equity-backed companies now control roughly half the software that IT providers run on. 169 IT providers were acquired in 2025, nearly 70% by private equity. And the savings AI is creating? They're being captured as margin before they ever reach the businesses paying the bills. The local IT shop that knew your name is becoming an endangered species. What replaces it is built to deliver minimum-viable service at maximum margin. Six years ago I founded ITfiniti to prove there's another way: no lock-in contracts, 6-minute billing, and clients who own their technology instead of renting it forever. This year, we helped a client cut their projected three-year IT costs from $150K to $50K by moving them onto infrastructure they fully own. Now that the model is proven, I'm saying the quiet part out loud. Today I'm publishing an open letter to small business owners, and to the IT industry that serves them. It's about where this industry is heading, who's being left behind, and what needs to be built instead. And to my fellow independent providers: we're on the same side of this, and there's a better path than waiting to be acquired. Small business owners: when's the last time your IT provider's bill went DOWN because technology got better? I'd love to hear your stories — good or bad. 👇 #SmallBusiness #ITManagement #Cybersecurity #AI #Entrepreneurship