Post by Turnkey Solutions, LLC

This week, for National Cities, Towns, and Villages Month, we’re sharing insights from our recent interview with Councilmember Mike Brandstetter of the City of Lakewood, Washington 🎉! This conversation was part of a series of interviews our CEO, Dona Franklin, has been conducting with public sector leaders for her upcoming book, The Impact of Leadership on the Citizen Experience. In this interview snippet, Councilmember Brandstetter shares how the city changed plans for a new park after hearing directly from the neighborhood—swapping a proposed softball field for a soccer field that better reflected the community and its needs. It’s a beautiful story with a big message: the citizen experience starts with asking—not assuming—and the best ideas often come from listening first. By the way, if you’re a municipal leader with pearls of wisdom to share about the citizen experience, we’d love to hear from you and schedule an interview! 📧 Please reach out to us at [email protected]. National League of Cities #NLC #CitizenExperience #TurnkeySolutions #CitiesTownsVillagesMonth #LocalGovernment #PublicServiceMatters

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