Post by TrueNorth IT

What if a resident could report a pothole or a missed bin collection to the council without picking up the phone or sending an email? Go online, describe the problem, confirm the details, done. We built a demo to show exactly how this works using Microsoft Copilot. A resident types or talks through their issue conversationally, the AI understands what they're reporting, asks the right follow-up questions and logs it, all without anyone at the council needing to be involved in the initial exchange. It's a good illustration of what Copilot can actually do when it's thought through properly, rather than just bolted onto an existing process. The capability was built with local government in mind, but the principle applies well beyond the public sector. If your business has a process that starts with a customer describing a problem - a service request, a complaint, an enquiry - the demo is worth watching. Have a look and let us know what you think. If it sparks an idea about something similar in your own organisation, we're always up for that conversation. Just message any member of our team. #AI

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