Post by Transreport

Name: What if passengers only had to explain their access needs once? One of the most important features
Uploaded: 2026-06-09T07:45:01.442Z
Channel: Transreport
Description: What if passengers only had to explain their access needs once? One of the most important features within Passenger Assistance is the Profile section. It allows passengers to share information about

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What if passengers only had to explain their access needs once? One of the most important features within Passenger Assistance is the Profile section. It allows passengers to share information about their access needs, communication preferences and travel requirements, helping train operators better understand how they can support them throughout their journey. For passengers, that means less repetition, greater confidence and a more personalised experience. For operators, it means frontline teams have access to clearer information, helping them deliver assistance more consistently and effectively. The result is a better experience for everyone involved. In this video, our Senior Software Engineer, Matthew J. Phelan, explains how the Profile section works and why it plays such an important role in accessible travel. Because great accessibility starts with great information. #PassengerAssistance #Accessibility #RailTech #CustomerExperience #InclusiveTransport #Transreport

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