Post by Transcom

🪐 We are thrilled to announce that Transcom has been honored with dual recognition for our innovative use of technology to drive best-in-class initiatives in the prestigious 2025 Gartner Eye on Innovation Awards for Mid-Size Enterprises, EMEA! This recognition celebrates our pioneering work in applying AI to solve real-world Customer Experience challenges. Our two distinguished projects are: Runner-Up: Automated Quality Assurance (AQA) Finalist: AI Agent Trainer (AI AT) Our AQA platform transforms Quality Assurance from retrospective policing into a live performance engine. By using AI to analyze 100% of interactions, not just the 2%, we deliver real-time insights that drive dramatic improvements in efficiency and customer satisfaction. And our AI Agent Trainer is revolutionizing how we empower our people, using AI personas to build agent confidence and skills in realistic, risk-free simulations. This achievement is a fantastic validation of our digital vision: "Human operations empowered by AI." As our Global CIO Sandra Kujundžić Drašković commented: “We’re not just applying technology for incremental change; we’re using generative AI to fundamentally reinvent our operations, from how we train our people to how we assure quality for our clients. This recognition underscores our dedication to transforming the entire CX landscape.” A huge congratulations to our incredible teams who turned these bold ideas into reality! 🔎 For more info https://lnkd.in/dSiiX9gs #Transcom #Gartner #Innovation #AI #CustomerExperience #CX #DigitalTransformation