Post by Transcom

🎉 We’re thrilled to share some exciting news! 🎉 For the fifth year in a row, Transcom has been named a Leader in the ISG (Information Services Group) Provider Lens® Report for Customer Experience (CX) Services. The ISG Provider Lens® report specifically evaluates the world’s top service providers on their ability to leverage AI, automation, and advanced analytics to revolutionize customer and agent experiences. Transcom's strength was recognized across three critical areas: Digital Operations Intelligent Agent Experience Intelligent CX (AI & Analytics) Namratha Dharshan, Chief Business Leader at ISG India Research shared: “Transcom’s position as a Leader year after year highlights its agility and long-term commitment to innovation in customer experience. Its balanced approach to digital transformation and operational excellence enables clients to achieve meaningful business outcomes at scale.” Five years strong, and many more to come. The future of CX is being built right here at Transcom. 💫 Read the full press release: https://lnkd.in/g9QSMcgW Download the report: https://lnkd.in/gk4ujwdR #ISGProviderLens #CX #CustomerExperience #DigitalOperations #AI #Innovation #IntelligentCX

Video Content