Post by Transcom

The era of simply "providing headcount" is over. Our Head of Global Accounts EMEA, Dario Bakovic, recently sat down with Kel Koenen from CustomerFirst to discuss the evolving strategic value of CX today: 📌 Value creation over cost control: moving beyond the balance sheet to drive real business impact.  📌 Strategic partnerships over traditional outsourcing: evolving from a vendor to a transformation ally. 📌 Structural change over AI buzzwords: leveraging AI as a tool for fundamental transformation, not just hype. As Dario puts it: “We aren't just managing hubs; we’re building a strategic intelligence engine.” 👇 Dive into the full interview and learn more about our vision. https://lnkd.in/dz-DfW53 #CustomerExperience #CX #AI #ContactCenter #DigitalTransformation #Transcom