Post by Transcom

Simon Knudsen, the CEO of Xzakt Kundrelation AB, a Transcom company, and Mark Hillary are going to talk about how it is possible to achieve both flexibility and cost reduction in contact center operations, while also providing outstanding in-house training and quality assurance. This episode of the CX Files Podcast will be available from 09:00 CET on Friday, September 18, on all podcast apps and at http://bit.ly/cxfiles #CXFiles #podcast #CX #CS #customerexperience #customerservice #flexibility #performanceresilience #BPO #contactcenter #wfh