Post by Transcom

We’re excited to launch Leading Voices, our new thought leadership platform dedicated to amplifying the voices, ideas and experiences shaping the future of customer experience. As part of the launch, two new episodes of Leading Voices: Amplifying Women’s Leadership in CX are now live, featuring Cecilia Bergendahl, Group CFO and Deputy CEO at Transcom, and Michelle Pickel, VP of Customer Experience & Trust at Subeta. Together, they share honest perspectives on what leadership in CX really looks like today: leading with trust and communication, building confidence through authenticity, advocating for your work, and making sure women have a stronger voice in shaping the future of AI in customer experience. This is exactly what Leading Voices is designed to do, create space for real conversations, practical lessons and the people helping define what’s next for CX. Explore the platform and watch the latest episodes here: https://lnkd.in/eHfQS8vb #CustomerExperience #CX #ContactCenter