Post by Transcom

AI is everywhere in customer experience right now. But for leaders responsible for delivery, governance, performance and customer outcomes, the real question isn't whether AI matters. It's what it actually means in practice. That's why we created Leading Voices: AI, but make it human, a series for leaders navigating AI inside real operating environments, not just theory, demos or headlines. In our latest episode Cortney Jonas Burnos and Jeff Mortlock tackle a question many organizations are asking: Is "AI" still a job title... or is AI simply becoming part of everyone's job? If you're building the future of CX, this conversation is worth watching. 🎥 Watch the latest episode: https://lnkd.in/eA5YKyZH #AI #CustomerExperience #CX #ContactCenter