Post by TopSource Global

Tuesday, 2 PM. Client calls: "We're losing money on every order." By Friday, we found where. The Setup: Mid-market e-commerce company. $50M revenue. 300+ orders/day. They thought their problem was fulfillment costs. They were right. But they didn't know why. The Audit: We spent 3 days mapping their fulfillment process. Order comes in → Pick → Pack → Ship → Returns → Refund. Looked normal. Until we measured it. The Problem: Pick-pack process was inefficient. Orders were being picked in random order. Pickers were walking 2x more than necessary. Returns process had no rules. Every return was manual review. Refunds took 10 days. Chargebacks were high. The Numbers: - Picking efficiency: 40% below industry standard - Returns processing: 40 hours/week manual work - Chargebacks: 2.5% of revenue (should be 0.5%) - Total cost: $200k/year The Fix: We didn't hire more people. We fixed the process. - Batch orders by location (pickers walk less) - Automate returns rules (no manual review) - Process refunds in 24 hours (fewer chargebacks) The Results: - Picking efficiency: +35% - Returns processing: 8 hours/week (from 40) - Chargebacks: 0.8% (from 2.5%) - Savings: $150k/year The Lesson: Most companies think they need to hire more people. They need to fix their processes. What's your biggest operational bottleneck? DM us. We've probably solved it. #Operations #Efficiency #Ecommerce #ProcessOptimization #FulfillmentOps