Post by Tom Eggemeier

I am incredibly proud to announce that Zendesk officially crossed $200M in AI ARR to close out 2025. While much of the industry is just talking about the potential of AI, we are delivering AI reality at a scale that is fundamentally different from anyone else in the market. We now have more than 20,000 customers actively using Zendesk AI, ahead of even our largest competitors. That scale matters. It reflects something more important than a number: it shows that our customers trust us to run mission-critical services with AI at the core. Our success is built on the Resolution Platform. Our customers have told us they don’t want more software. They want a partner who can help them navigate complexity with confidence. We are delivering that through the Resolution Learning Loop. This moves us beyond the legacy goal of simply closing tickets, which often just moves a problem around, to actually solving them. While a closed ticket is a metric, a resolution is a completed outcome. Our platform learns from every interaction, getting smarter with every solve, and turning service from a cost to be managed into a strategic advantage. Our ambition is to be the first company in service with a $1B AI business. We are proving that AI, when built for real resolution, fundamentally changes how businesses create value. This isn't just about growth; it’s about doing something meaningful and enduring. To our 20,000+ #ZendeskAI customers: Thank you for trusting us to run your mission-critical operations. To the Zendesk team: Your urgency, your care for our customers, and your pride in what we build are what put us clearly ahead. We have a lot to be proud of, and even more to accomplish this year.