Post by Tom Dreyfus

"If I was to pull a list, we'd get 500 inquiries a day. 400 of those would be the same thing." This is what Adam Fitzhenry at the Australian Retirement Trust told me during my latest fireside chat. It's something that so many of the teams we work with face every day. And if you've ever worked in a team that gets buried under the weight of repeat questions, you know exactly how it feels! It's a problem worth solving, and one that Adam and his People team confronted head on. The solution - one that more and more in-house teams are discovering - was self-service. They already had all of the content. What they needed was a way to get instant answers to their colleagues without adding extra work for their team. Enter Josef. Now that their Josef Q tools are up and running, users are saving 15 minutes per question. No waiting around for an answer, and so much less weight for Adam's team to bear. This is why we do what we do. Proud to work with leaders like Adam creating beautiful user experiences using AI.

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