Post by The Whole Group

One of the sessions we are most excited about at Knowledge '26. Alice Fournier, CIO of ISS Americas, will be sitting down with The Whole Group's Jorge Watson and ServiceNow's Hannah Datz to talk through one of the most significant transformations in ISS history. Customer experience. Revenue protection. Modernizing field operations on ServiceNow CRM. At global scale. This is not a polished case study. It is an honest conversation about what large-scale transformation actually looks like: getting buy-in across the business, driving change in complex environments, and making it stick. If you are at Knowledge, bookmark this one. 🔗 https://lnkd.in/ekwzFGw7