Post by The CareVoice

🚀 From Reactive to #Proactive: Unlocking High Engagement in #EmbeddedHealth Our CEO Sebastien Gaudin had the privilege to join Laurent Pochat-Cottilloux (Chief Underwriting & Proposition Officer, AXA Health #International) on the stage at Insurtech Insights #Asia, moderated by Moray MacLennan, to discuss #scaling embedded #health and #wellness solutions. The discussion centered on a critical challenge: How do you deliver a #Netflix simple, #personalized experience on top of a deeply complex #InsuranceSystem? 🎯 Overcoming Systemic Hurdles As Laurent highlighted, AXA faced the multifaceted challenge of implementing an #AllinOneApp simultaneously with a massive core #claims and #policy #transformation. AXA's Internal Hurdle: Building a seamless #frontend while backend systems were constantly shifting. #Industry Hurdles (CareVoice view): Complexity of #Integration: For those scaling new services, stitching partners into one coherent experience is painful. #Engagement and #Relevance: For those with existing services, a generic user experience leads to stubbornly #LowUtilization. Our solution, the #CareVoiceOS platform, acted as a #stable #orchestration and #insulation layer, allowing AXA to launch confidently and drive immediate #results: 60% Onboarding  70%+ Monthly Active Users Check out here the All-in-on-App: https://lnkd.in/eCw-h8xe 🌟 The Future: Moving to #BehaviorIntelligence We are now moving beyond high engagement (70+% MAU) to Behavior Intelligence. The platform's #Dynamic #Experience #Engine orchestrates siloed services, and the #Engagement #Engine uses this data to trigger personalized nudges and tailored journeys. This focus on #data and #AI allows us to: #Anticipate a customer's health need before they even know it. Reshape AXA's proposition from reactive claims-paying to actively #managing and #mitigating #health #risks. Rapidly deploy complex #clinical #pathways for high-cost conditions like #MSK, #MentalHealth, and #Cancer. ⚡ #Experience the Power of #Personalization Now! We built an #assessment tool to show you the power of this AI-driven profiling and recommendation instantly. Scan the #QRCode below to see your personalized journey in action! Jan V., Neil Liang, Fan (Shane) Di, Joshua C., Agata Shymanskyi, Deborah W., Marvin Ma, Greg Solomon, Kaenan Hertz, Alan Martin, Sabine VanderLinden, Scott Walchek, Graeme Sarjeant, Sebastian Judez, Virginie Faucon, Charlotte Roux, Xavier Lestrade #InsurtechInsightsAsia #AXA #CareVoice #DigitalHealth #Insurtech #Innovation #HealthTech #AI #CustomerEngagement