Post by Teneo AI

Swisscom needed to handle over 10 million customer interactions annually — across German, Italian, French, and English — without losing quality at any point. The result of deploying Teneo Conversational IVR: 100% call volume migrated within 3 days of launch. 21% improvement in transfer rates. +18 points on tNPS. Millions in annual savings. And a contact centre operation that became a benchmark for Europe. Read the full story: https://lnkd.in/ergmEyGt #CaseStudy #VoiceAI #ConversationalAI #Telco #Teneo