Post by TELUS Digital

Name: Full call coverage used to be exceedingly difficult in quality assurance. AI-powered QA is making it
Uploaded: 2026-07-14T16:46:49.043Z
Channel: TELUS Digital
Description: Full call coverage used to be exceedingly difficult in quality assurance. AI-powered QA is making it the standard. 🎯 Peter Ryan, president and principal analyst at Ryan Strategic Advisory, joined “Q

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Full call coverage used to be exceedingly difficult in quality assurance. AI-powered QA is making it the standard. 🎯 Peter Ryan, president and principal analyst at Ryan Strategic Advisory, joined “Questions for now” to explain why reviewing every call instead of a small sample changes how CX leaders spot agent strengths, catch coaching moments and drive service quality forward. 🎧 Full episode wherever you listen to podcasts: https://lnkd.in/gG2cGmWq #CustomerExperience #ContactCenterAI #QualityAssurance

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