Post by TELUS Digital

Today we announced our partnership with Cresta, the unified customer experience AI platform for human and AI agents. “Our partnership with Cresta is focused on deploying AI to give customers accurate answers faster, which in turn helps support our incredible human agents,” shared Tobias Dengel, President, TELUS Digital. “The companies best placed to make AI in CX work are the ones living in it every day. Operating contact centers ourselves shapes how we implement AI for our clients. We know the magic isn't in the first launch of a technology; it comes from sitting on the floor with agents and iterating to an ever better outcome for customers. Cresta's platform brings AI to every interaction and connects it to measurable results, and we're excited to make it deliver in our clients' operations.” You can catch both TELUS Digital and Cresta at Customer Contact Week Las Vegas on June 24 and 25, where the teams will be hosting a speakeasy lounge at the Caesars Forum. For more details about the partnership, read today’s press release: https://lnkd.in/ePs7dgQt #CCW2026 #CustomerExperience #EnterpriseAI