Post by TELUS Digital

Chat interfaces were built for a different era. They ask users to do the work — to know what to ask, how to ask it and when — at the exact moment AI could be taking that burden off their plate entirely. TELUS Digital research into user desires and expectations for the next generation of AI interfaces found that users are ready for an agentic assistant that’s anticipatory and multimodal. To understand how to meet these user expectations, we break down the five foundational layers behind these experiences and why trust isn't a feature you add at the end: https://lnkd.in/ej-Kdyue #AnticipatoryAI #AIDesign #FutureOfAI