Post by Telenet group

The key to a successful (customer) relationship? Keep dating. 💛 Our 𝗖𝗹𝗶𝗲𝗻𝘁 𝗗𝗮𝘁𝗲 𝗽𝗿𝗼𝗴𝗿𝗮𝗺 enables colleagues to explore the world of our customers: on the phone, instore, online or accompanying a technician during visits to customers' homes. This way our colleagues hear and see up close what makes our customers tick and what they are concerned about, thus really getting to know them; their questions, their expectations and their stories. 💡 And this provides new insights! What our colleagues learn in the process is thus relayed to how we actually assist customers. Little things often make the difference: a question that is understood more quickly, a more appropriate solution. This way the customer experience is enhanced bit by bit each day. 📹 Our colleague David Willems (Communication Officer) joined colleague Daan Janssens (Technical Advisor) who makes a difference for our customers every day. 👇 #TelenetGroup #ClientDate #CustomerExperience

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