Post by TDCX

Complex problem-solving is where AI in CX still falls short, and 53% of customers say so. That gap is where the operating model has to prove itself. 🧩 AI earns its keep on intake, triage, and context. Human teams create value when the situation is complex, emotional, or trust-sensitive. The risk is over-automation. When our agent-assist tool, TED, supported a travel client, agents closed 33% more cases because they spent less time reconstructing journeys and more time resolving issues. Read our blog on the new CX scorecard and the questions to ask your outsourcing provider: https://lnkd.in/ezPYT_Gh #CX #AI #Outsourcing #EnableTheFuture