Post by TDCX

Are you paying a premium to acquire players, only to lose them to a toxic lobby? 🎮📉 Acquisition costs have jumped 60%, yet nearly 70% of players quit over disruptive behavior. For first-time players, unresolved toxicity makes them 320% more likely to churn. These numbers point to a gap: player support without a Trust and Safety function is a revenue liability, not a service cost. Read how TDCX’s AI-powered "for-players-by-players" strategy turns player support into a retention driver: https://lnkd.in/gwR7FaRh    #CX #Gaming #Outsourcing #EnableTheFuture