Post by TDCX

When 70% of players have quit or would quit over harmful behavior, and acquisition costs are up 60%, trust and safety stops being a moderation problem and starts being a revenue one. ⚠️ This edition of Enable the Future: Next-Gen CX breaks down how gaming companies can build trust and safety solutions that protect players, sustain in-game economies, and deliver measurable outcomes. It features insights from Ling Quek, VP of Trust and Safety, TDCX, alongside a success story of how we used AI-ready data intelligence to support a gaming leader's CX and trust and safety operations. This work won the Gold Award for Best Use of Data and Insights at the European Contact Centre and Customer Service Awards. Read the newsletter to learn why agentic AI changes the trust and safety equation, and why operating discipline determines real-world results. #CX #AI #TrustAndSafety #Outsourcing #EnableTheFuture