Post by TalkTalk

Kraken's customer system and operating model was designed for the energy sector. Now, it’s helping us reshape customer service in telecoms. ⚡🛜 In the latest TalkTalkin’ article, TalkTalk’s Operations Director Charlotte E. shares how the rollout of Kraken is supporting a new pod-based operating model, empowering teams to take ownership and deliver better customer outcomes. Curious? Read more below 👇 #TalkTalkin #CustomerService #CustomerExperience #Innovation