Post by TalkTalk

We talk a lot about being customer-first, but what does that look like in practice? Michelle Havercroft, Head of Customer Service at TalkTalk, lifts the lid on how we’ve been redesigning our customer service tech and approach to make support simpler and more consistent for customers. Part of our bi-weekly TalkTalkin’ series. Read the blog below 👇 #TalkTalkin #CustomerService #CustomerExperience