Post by Talkdesk

Give your agents the right AI support, and watch what happens. NINEFOLD's team was buried in manual tasks and seasonal business swings that made it tough to deliver consistent service. How did they turn things around? They put AI to work alongside their human agents, building a smarter, more connected way to handle every customer conversation. The result? Agent productivity jumped 30% with the help of Talkdesk Copilot. That's a team doing more meaningful work in less time, with the tools to focus on customers instead of busywork. More efficiency. Better service. Happier agents. That kind of measurable gain earns recognition, and for Ninefold, it earned a CX Innovators Award. Has your team used AI to help agents be more effective? You might be a 2026 CX Innovator in the making. Learn more about the 2026 CX Innovators Awards and submit your nomination today via the link below: https://lnkd.in/gV7QhAcx #Talkdesk #CX #AI #CXA #CustomerExperience #CustomerExperienceAutomation #Automation #CCaaS #ContactCenter #News #SaaS #Software #Platform #News #ArtificialIntelligence #CustomerService #Agent #Bot #AIAgent #AgenticAI #Product #CXInnovatorsAwards #CXInnovators #Ninefold