Post by Talkdesk

AI agents are joining the customer service workforce. But who's managing them? Deploying AI is the easy part. Operating it at scale is where the real challenge begins. The next generation of customer service leaders won't just manage people. They'll manage hybrid workforces where humans and AI work together—requiring new disciplines around AI observability, governance, and performance management. The question is no longer whether AI can do the work. It's whether AI agents are being managed with the same rigor as every other member of the team. Click the link below to learn why the CX operations manager is becoming one of the most important roles in the era of AI: https://lnkd.in/gAD5EHae #Talkdesk #CX #AI #CXA #CustomerExperience #CustomerExperienceAutomation #Automation #CCaaS #ContactCenter #News #SaaS #Software #Platform #News #ArtificialIntelligence #CustomerService #Agent #Bot #AIAgent #AgenticAI #Product #AIWorkforce #AIManagement #AIWorkforceManagement