Post by Talkdesk

What lies ahead for companies that are adopting AI? “I think that we’re going to see some wonderful success stories, but I think we’ll see some sad ones as well,” says Talkdesk CMO Neville Letzerich. In a new CX Dive article, Bryan Wessel sits down with contact center executives, including Talkdesk's Neville Letzerich and Jessica Gupta, COO at InfoPay, to discuss the challenges they’re seeing in enterprise-level AI adoption. Read the full article via the link below: https://lnkd.in/gVevn8cW #Talkdesk #CX #AI #CXA #CustomerExperience #CustomerExperienceAutomation #Automation #CCaaS #ContactCenter #News #SaaS #Software #Platform #News #ArtificialIntelligence #CustomerService #Agent #Bot #AIAgent #AgenticAI #Executive #AIImplementation #ImplementingAI