Post by Talkdesk

For Barcelo Hotel Group, every guest interaction is an opportunity to build meaningful relationships that foster lasting loyalty and growth. With Talkdesk CXA, Barceló agents have a complete view of each guest relationship. AI-powered analytics, sentiment detection, and real-time coaching help agents build relationships rather than navigate systems. The result is what Barceló calls “Augmented Hospitality” with personalized care informed by complete guest histories, preferences, and real-time sentiment. The impact? ✨ Increased First Contact Resolution by 18% ✨ Boosted upselling campaign conversions by 8% ✨ Scaled to peak demand without proportional cost increases The takeaway: when agents have context, “support” becomes “hospitality”—and hospitality grows revenue. Want to learn more about how CX Innovator Awards winners like Barceló Hotel Group were able to execute their ambitious CX goals? Grab a copy of our CX Innovators eBook to get a look at their CX blueprint via the link below: https://lnkd.in/gRvStQ3C #Talkdesk #CX #AI #CXA #CustomerExperience #CustomerExperienceAutomation #Automation #CCaaS #ContactCenter #News #SaaS #Software #Platform #News #ArtificialIntelligence #CustomerService #Agent #Bot #AIAgent #AgenticAI #Product #CXInnovators