Post by Symbos

Ten years of data. 503 Australians. One clear picture of where customer experience is heading. The 10th State of Customer Experience in Australia is live today. Inside: where expectations have risen, where AI has earned trust (and where it hasn't), and what separates the industries pulling ahead from those falling behind. Read the full report: https://lnkd.in/gTNmmhrm Swinburne University of Technology, Consumer Experience & Innovation (CXI) Research Group #symbos #customerexperience #StateOfCX2026