Post by Sylvain Donzeaud

🤖 Meet Aimee – the AI transforming public services at Thurrock Council Anyone who’s ever called a public service knows the struggle: long wait times, complex processes, and endless loops of automated menus. But Thurrock Council in the UK is changing that narrative with Aimee, an AI-powered virtual agent that’s reshaping how citizens interact with local government. ✅ Handles routine, high-volume inquiries like council tax & rent ✅ Understands natural language to give clear, accurate answers ✅ Connects directly to back-office systems to resolve issues in real time ✅ Seamlessly moves between channels (calls, SMS, email) ✅ Flags complex or sensitive cases for human advisors In just a few weeks, Aimee has already managed 18% of council tax and rent inquiries, freeing up staff to focus on the most vulnerable and complex cases. It’s a prime example of how agentic AI can improve accessibility, efficiency, and service quality—while easing pressure on overstretched teams. 💡 The takeaway? Public sector organizations don’t need to start from scratch. With the right digital foundation, AI agents can deliver real, measurable impact. 👉 Would you feel more confident engaging with public services if an AI like Aimee handled routine queries? Or do you think this risks losing the “human touch”? #AI #DigitalTransformation #PublicSector #CustomerExperience #Automation SS&C Blue Prism Christophe Rebecchi Philippe Bonnet Slim Tebourbi Isabelle Moreau Jean-Pierre Caron Florina Andonie Sophie Chancerel Dominique Duquennoy Julien Cozette Emanuele A. Santoro John Bailey Georges Abou Haidar Michael A Guidry