Post by Swissport

How often does your ground handling partner ask for feedback? At Swissport, we operate the aviation industry's only global Net Promoter Score (NPS) programme, giving airline customers the opportunity to share feedback every week across our network. That feedback helps us strengthen operational performance and deliver an even better experience for our customers. In 2025: 🔹 84.3% response rate 🔹 69,930 customer responses received 🔹 Weekly insights driving continuous operational improvement What we hear from our customers is clear: strong coordination, reliable execution and consistent operational support matter most. That's why customer centricity is one of our core operating priorities. By listening, acting on feedback and continuously improving, we help deliver the safe, reliable and consistent service our customers depend on. 🔗Learn more about how we put customer centricity into practice: https://swp.cloud/4emEYGT #ExpertiseYouCanRelyOn