Post by SunPower

SunPower announced the completion of 26 commercial solar projects for Starbucks and earned a 90% Net Promoter Score in return — a rating Starbucks awarded based on our execution, quality, and customer support from start to finish. NPS scores above 70% are considered world-class. T.J. Rodgers, CEO of SunPower, said: "NPS performance rarely makes headlines, yet across our industry, the most common failure mode is inconsistent execution – leading to delays, customer dissatisfaction, and value erosion. After a year of focused effort, we were highly honored to receive an NPS score of 90% from Starbucks, a reflection of their view of SunPower's commitment to quality." Surinder S. Bedi, Executive Vice President, Quality, Engineering and Customer Success at SunPower, added: "SunPower's Quality Standard is to achieve a first-pass yield of 100% on every step – a true commitment to zero-defect quality, which, in turn, not only drives the lowest cost per kilowatt hour (kWh), but also the exceptional reliability and aesthetics that will serve Starbucks customers for decades." Read the full announcement: https://lnkd.in/eCT7zVXb #SunPower #CommercialSolar #CustomerSuccess #NPS #RenewableEnergy