Post by Suncorp Group

Amalia has lived in her Mudgeeraba family home on the Gold Coast for 35 years and had never experienced anything like ex-Tropical Cyclone Alfred. One large tree fell near her granddaughter’s room while a second, much larger tree crashed through the roof above Amalia’s bedroom where she and her granddaughter were lying in bed at the time. Luckily no one was harmed, and the next day Amalia’s daughter, Silvana called Suncorp to lodge a claim on her mother’s behalf. “The claim advisers were very sympathetic and supportive,” she said. “Whether over the phone or in person, their communication was very clear and they were very patient because they knew that I had to translate everything to my mum.” Amalia's home was built with a lot of love by her late husband and Suncorp assessor Matt worked closely with the builders and engineers to ensure it was restored to the exact same standards. Matt said that working as an assessor can be so fulfilling when you see the real impact that one-on-one support can make in the wake of a disaster. “What makes Suncorp special is our genuine commitment to our customers and the support that we provide during such difficult times,” he said. Read more about Amalia and Silvana’s experience and their journey to rebuild their home: https://lnkd.in/gNzJ9rin #ExTropicalCycloneAlfred #TheMomentsThatMatter #SupportingCustomers